Turning Feedback into Action

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A thriving Skool community isn’t static—it’s constantly evolving based on real feedback from members. The best communities don’t just rely on gut feelings; they use structured feedback loops to refine their offers, enhance engagement, and ultimately increase member retention and revenue.

Ryan Duncan has seen firsthand how communities that iterate every 30 days—by gathering input, implementing changes, and communicating updates—grow faster and retain members longer. Instead of waiting for problems to surface, they proactively improve the experience every month.

In this guide, you’ll learn:

✅ How to run a simple monthly check-in to collect valuable insights

✅ How to filter out ‘noise’ and focus on feedback that drives growth

✅ How to implement changes and make sure members see them

✅ How to track results and measure if your changes are working

Want to see how monthly feedback loops keep a Skool community growing? Join Ryan’s free Skool community here and experience a well-optimized group in action.

Step 1: Monthly Check-Ins – Establishing a Feedback Routine

Why Monthly?

Because a community that stays the same for too long gets stale. Running a structured check-in every 30 days allows you to:

✔ Identify what’s working and what isn’t.

✔ Discover new opportunities for engagement or monetization.

✔ Show members that their input matters, keeping them engaged.

Best Ways to Collect Feedback Every 30 Days

📌 Polls & Surveys – Post a simple poll in your Skool community asking:

“What’s your biggest challenge right now?”

“What content do you want to see next?”

“What’s one thing we could improve?”

📌 Live Q&A or Feedback Calls – Schedule a monthly open-floor session where members can voice their thoughts in real time.

📌 Pinned ‘Feedback Thread’ – Keep a sticky post where members drop ideas anytime.

📌 DMs & Personalized Outreach – Directly message members and ask: “What’s one thing that could make this community better for you?”

Pro Tip: Ryan has found that asking specific questions (“Would you rather see more live Q&As or downloadable guides?”) leads to better feedback than general “How can we improve?” posts.

Step 2: Filtering Feedback – Identifying Actionable vs. ‘Noise’ Suggestions

Not all feedback is useful. Some members will make personal requests that don’t benefit the whole community, while others will give insights that can genuinely drive growth.

How to Filter & Prioritize Feedback

✔ Look for Repeated Patterns – If multiple members are asking for the same thing, it’s probably worth implementing.

✔ Separate Small Fixes vs. Big Changes – Not everything needs a massive update. Some feedback can be applied immediately, while others require long-term planning.

✔ Consider Business Impact – Prioritize feedback that will increase engagement, retention, or monetization.

📌 Example:

❌ Non-Actionable Feedback: “I think this should be more fun.” (Too vague—needs specifics.)

✅ Actionable Feedback: “I’d love a weekly ‘Ask Me Anything’ thread where we can get direct feedback on our work.”

Pro Tip: Ryan suggests reviewing feedback once per month and categorizing it as “Immediate Fix,” “Future Update,” or “Not a Priority.”

Step 3: Implement & Announce Changes to Build Trust

Collecting feedback is meaningless if you don’t act on it. Once you decide what to implement, the next step is to actually make the changes—and let your community know.

Best Practices for Implementing Feedback Quickly

✔ Make Small Changes Fast – If you can adjust something within a week, do it immediately and announce it.

✔ Announce Updates Publicly – Post in the community:

“Based on your feedback, we’re adding [new feature]!”✔ Showcase Community Input – Mention the member(s) who suggested the change to reinforce that feedback is valued.✔ Test & Iterate – If a change doesn’t work, adjust it based on new feedback.

📌 Example Post:

"🚀 New Update: You asked for more live Q&As… and they’re here! Every Wednesday at 3 PM, we’ll host an open-floor discussion. Thanks to [Member Name] for the great suggestion!"

Pro Tip: Communities that visibly implement feedback see higher engagement and retention rates because members feel heard and valued.

Step 4: Tracking Results – How to Measure If Changes Are Working

Making changes isn’t enough—you need to track if they actually improve the community.

Key Metrics to Measure the Impact of Feedback

✔ Engagement Growth – Are members posting, commenting, and interacting more after changes?

✔ Retention Rates – Are fewer people leaving after onboarding improvements?

✔ Monetization Metrics – Did a new offer or format lead to more conversions?

✔ Survey Results Over Time – Are members happier and more satisfied with each iteration?

📌 Example: After implementing a clearer onboarding process, you could see a 30% increase in first-week engagement, proving the change worked.

Pro Tip: Reviewing community stats every 30 days helps you refine what’s working and adjust what isn’t.

Join a Community That Iterates & Improves Every Month

Want to experience how regular feedback loops keep a Skool community growing? Join Ryan’s free Skool community here and see how real-time updates improve engagement, retention, and monetization.

Frequently Asked Questions (FAQs)

1. How often should I collect feedback from my Skool community?

A structured monthly check-in works best. Some communities collect feedback bi-weekly, but once a month ensures enough data without overwhelming members.

2. What’s the easiest way to collect useful feedback?

Polls, pinned posts, and direct DMs to engaged members. Asking clear, specific questions will get you better insights than vague surveys.

3. How do I encourage members to give honest feedback?

✔ Make it easy—a quick poll is better than a long survey.

✔ Acknowledge & implement changes—when members see feedback applied, they’ll be more likely to contribute.

✔ Offer incentives—reward participation with shoutouts, bonus content, or community perks.

4. What’s a common mistake in handling feedback?

Ignoring it or taking too long to act on it. If members suggest improvements and never see changes, they will stop engaging.

5. How do I know which feedback to prioritize?

✔ Look for patterns—if multiple people request the same thing, it’s a priority.

✔ Focus on high-impact changes—what will improve engagement, retention, or monetization the most?

✔ Test quickly—make small adjustments first, then evaluate their impact.

Conclusion

If you want a Skool community that continuously grows, feedback must be part of your strategy. The best communities listen, iterate, and improve every 30 days, ensuring members stay engaged, satisfied, and willing to invest.

Want to experience a community that actively implements feedback? Join Ryan’s free Skool community and see how structured iteration leads to long-term success.